Frequently Asked Questions
What is the minimum order quantity (MOQ)?
Our MOQ is flexible. For stock styles, you can start with as few as 100–300 pairs. For fully custom private label projects with custom packaging, the typical starting quantity is 500–1,000 pairs. We also offer sample kits (3–5 styles) so you can test quality before placing a larger order.
How does the private label process work?
Step 1: Tell us your target market, preferred lash styles, and packaging ideas.
Step 2: We prepare style recommendations and a quotation.
Step 3: You confirm samples — we produce 3–5 sample styles in about 3–5 days.
Step 4: After sample approval, we proceed to bulk production with your custom logo, box, tray and insert.
Step 5: QC check → packing photos → shipment. The whole process from sample to delivery typically takes 2–4 weeks.
Can I customize the packaging?
Yes. We offer: custom logo boxes, branded trays, insert cards, lash books, labels, and retail-ready sample kits. You can provide your own design files (AI/PDF) or we can help with basic layout. Packaging adds approximately 3–7 days to the production timeline depending on complexity.
How long does shipping take?
Express shipping (DHL/FedEx/UPS): 3–7 business days to most countries. Air freight: 7–12 days. Sea freight: 25–35 days (most economical for large orders). We ship from Qingdao, a major port city, so logistics are efficient. We can also ship to your freight forwarder in China if you have one.
What payment methods do you accept?
We accept T/T bank transfer (30% deposit, 70% before shipment), Western Union, and Alibaba Trade Assurance for first-time buyers who want platform protection. For sample orders, PayPal or Western Union is preferred.
Do you have certifications?
Yes. Our factory follows standard QC procedures and can provide product photos and packing confirmation before each shipment. We can also assist with specific certification requirements (e.g. EU REACH, US FDA compliance) depending on your market needs — please mention this during inquiry.
What lash materials do you use?
We work with high-quality synthetic fibers (Korean PBT, faux mink, silk-like), natural hair options, and various band materials (cotton, transparent, 3D). Material choice affects price, curl retention, and wear comfort — we can guide you based on your target market and price point.
Can I visit the factory?
Yes, we welcome factory visits. Our workshop is in Pingdu, Qingdao — about 1.5 hours from Qingdao Jiaodong International Airport. We recommend scheduling at least one week in advance so we can prepare samples and arrange a proper visit. Video calls can also be arranged if travel is not convenient.
Do you offer free samples?
Yes — samples are free. We typically send 5–7 sample styles by international courier so you can evaluate our quality before placing a production order. You cover the international shipping cost, and we'll confirm the courier fee with you before sending.
What is your production capacity?
Our factory in Pingdu, Qingdao spans 5,000 square meters with a team of 50+ workers and a monthly capacity of 600,000+ boxes. We export to 30+ countries, so we're equipped to scale with your brand as it grows.
Which countries do you export to?
We export to 30+ countries across North America, Europe, the Middle East, Latin America, Asia, and Africa — including the US, the EU, the UAE, Saudi Arabia, Brazil, Mexico, Japan, and Nigeria. If your market isn't listed, just ask — we regularly ship to new destinations.
What can I customize?
Almost everything: lash style and curl, fiber material, length and diameter, band type, and full packaging (boxes, trays, insert cards, lash books, labels). For fully custom private label projects, we'll help you select specifications that match your target market and price point.
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